Support every travelerbefore, during, and after the journey.
Fusioni Travel Agency Assist gives your customers 24/7 help with flight and ferry bookings, ticket rules, schedules, changes, cancellations, and disruptions. It answers from agency-approved information and connected booking data, then hands complex cases to your team with the conversation context.
Travel Agency Assist
Available to customers 24/7
Your ferry ticket can be moved to Tuesday under the current fare rules. I can show the available sailings, check your connecting flight, or connect you with the support team.
24/7 customer answers
Answer common questions at any hour about bookings, schedules, check-in, ticket conditions, travel documents, and the next step.
Booking and itinerary help
Help customers understand flight and ferry details, departure times, connections, ticket rules, and relevant carrier information.
Changes and disruptions
Guide travelers through schedule changes, cancellations, missed connections, rebooking options, refund questions, and urgent disruptions.
Multilingual help and human handoff
Serve customers in their preferred language and pass sensitive or complex requests to your team with the conversation and booking context attached.
How it works
From a customer question to the right next step.
Travelers need fast, reliable help—especially outside office hours or when plans change. Fusioni combines approved support knowledge, booking context, integrations, and clear escalation rules to provide useful customer assistance around the clock.
Connect trusted travel information
Use approved FAQs, ticket policies, carrier information, schedules, and booking data made available through your integrations.
Understand the customer's request
Fusioni identifies what the traveler needs, the stage of the journey, the urgency, and the booking details relevant to the question.
Answer with relevant options
The assistant retrieves the applicable information and explains schedules, ticket conditions, changes, or available next steps in clear language.
Escalate when a person is needed
Complex, sensitive, or operational requests are routed to the right team member with the conversation and customer context preserved.
Always available when travel plans change.
Give customers immediate guidance for everyday questions and unexpected disruptions while keeping your team available for the cases that need human judgment.
24/7 answers for travelers
Fewer repetitive support requests
Smooth escalation to your team