Help shoppers choose fasterwith an AI e-shop assistant.
Fusioni Site Assist can sit inside your online store and answer product, delivery, return, and availability questions while customers are still browsing. It uses your catalog, policy pages, FAQs, and any extra content your team adds through the Fusioni platform console.
E-shop AI assistant
Helping a shopper
This product is in stock, ships in 2-3 business days, and can be returned within 14 days. I can also compare it with similar options from the catalog.
Product guidance
Answer questions from product pages, categories, specifications, sizing notes, compatibility details, and buying guides.
Availability and catalog context
Help customers understand what is available, what alternatives exist, and which option best matches their need.
Delivery, returns, and policies
Reduce repetitive support questions by explaining shipping, pickup, payment, warranty, and return policies in plain language.
Sales and support handoff
When a customer needs a person, guide them toward sales, support, or the right contact form with the context already clear.
How it works for stores
Turn your store content into buying help.
The assistant connects the information customers usually search for across product pages, policies, and FAQs. Your team can enrich that knowledge from the platform console, so the assistant can answer with approved details even when the answer is not obvious from a single page.
Connect store content
Use catalog pages, product descriptions, policies, FAQs, and extra console content as the assistant's knowledge base.
Understand the shopper question
The assistant interprets normal questions about products, fit, delivery, returns, and next steps.
Answer while they browse
Customers get clear answers inside the chat widget without leaving the product or category page.
Move toward purchase
Guide shoppers to compare products, check policies, contact the team, or continue with more confidence.
A smoother buying experience.
Use the e-shop AI assistant to reduce uncertainty, answer repeat questions, and keep customers moving instead of making them search or wait.
Fewer abandoned questions
More confident product decisions
Less repetitive support work